Privacy Policy

1. Introduction

Meterwise ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our Service.

2. Information We Collect

Account Information

• Name and email address
• Company name and role
• Account credentials (encrypted)
• Invite code information

Usage Data

• AI provider API keys (encrypted at rest)
• API usage metrics and patterns
• Model selection and configuration data
• Feature tags and categorizations
• Cost and usage statistics
• Optimization settings and recommendations applied

Technical Data

• IP address and browser information
• Device and operating system details
• Session and interaction logs
• Error reports and diagnostic data

3. How We Use Your Information

We use collected information for the following purposes:

• Service Provision: To provide cost analysis, recommendations, and optimization features
• Product Improvement: To improve our algorithms, features, and user experience during alpha testing
• Communication: To send service updates, respond to inquiries, and gather feedback
• Security: To monitor and prevent fraudulent activity, abuse, and security threats
• Analytics: To understand usage patterns and improve product performance

4. Data Storage and Security

Security Measures

• All API keys and credentials are encrypted at rest using industry-standard encryption
• Data transmission uses TLS/SSL encryption
• Access to production data is restricted to authorized team members only
• We implement regular security reviews and updates
• Database access is logged and monitored

Data Residency

Your data is stored on secure servers located in the United States. We use industry-leading cloud infrastructure providers with robust security and compliance certifications.

5. Data Sharing and Disclosure

We do not sell, rent, or share your personal data with third parties, except in the following circumstances:

• Service Providers: We may share data with trusted service providers who assist in operating our Service (e.g., hosting, analytics)
• Legal Requirements: We may disclose data if required by law, legal process, or government request
• Business Transfers: In the event of a merger or acquisition, your data may be transferred to the acquiring entity
• With Your Consent: We may share data with your explicit permission

We do not use your data for advertising purposes or share it with advertising networks.

6. Data Retention

We retain your data as follows:

• Account Data: Retained for the duration of your account plus 90 days
• Usage Data: Retained for up to 2 years for analysis and improvement purposes
• Alpha Program: If you request deletion or if the alpha program ends, we will delete or anonymize your data within 30 days

7. Your Rights and Choices

As an alpha participant, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and associated data
• Export: Request an export of your data in a portable format
• Opt-out: Unsubscribe from marketing communications (service emails may still be sent)

To exercise any of these rights, please contact us at support@meterwise.co.

8. Cookies and Tracking

We use essential cookies to maintain your session and provide core functionality. We may use analytics cookies to understand product usage. You can control cookie preferences through your browser settings.

9. Third-Party Services

Our Service integrates with third-party AI providers (OpenAI, Anthropic, Google AI, etc.). When you connect these services:

• We store your API keys securely to make requests on your behalf
• We retrieve usage and billing data from these providers
• Your use of these providers is subject to their respective privacy policies
• We do not share your API keys with any other parties

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy as we develop the product and move from alpha to general availability. Material changes will be communicated via email to alpha participants. Your continued use of the Service after changes indicates acceptance of the updated policy.

12. International Users

If you are accessing the Service from outside the United States, please note that your data will be transferred to and processed in the United States. By using the Service, you consent to this transfer and processing.

13. Contact Us

For questions, concerns, or requests regarding this privacy policy or your data, please contact us:

Email: support@meterwise.co

For security-related inquiries, please see our Security page.